Supporting our customers 

Catastrophes like hurricanes, wildfires, hail and floods are growing in both severity and frequency. With technology improving the accuracy of trigger modeling, we can provide coverage across both developed and emerging markets, particularly in areas vulnerable to severe weather-related events and disasters. 

“You feel so overwhelmed that the idea of starting an insurance claim feels almost impossible… The sense of being lost in the woods was pretty quickly alleviated when our agent calmly and slowly showed me step by step that we’ll get through this process together… I felt compelled to share this because suffering from such a catastrophic event is hard to recover from, but the team at Liberty Mutual have made it possible.” – Liberty Mutual Policyholder  

Partnerships 

To ensure resilience for our customers and communities, we recognize that we cannot act alone. Liberty Mutual is collaborating with public and private partners to collectively focus on building a more resilient future together. 

Partner Spotlight: Increasing community resilience with IBHS

Collaborations between industry leaders and research institutions play a crucial role in how Liberty Mutual helps communities prepare for disasters. Liberty’s partners at the Insurance Institute for Business & Home Safety (IBHS) conduct research to improve building resilience against natural disasters by testing construction materials and methods. This research then informs standards that minimize damage and enhance safety, while also helping educate customers about how to make their homes safer.   

Kristin Piltzecker, the head of the catastrophe management team within U.S. Retail Markets (USRM), is a former chair of the IBHS Advisory Council. She and her team leverage IBHS research to inform pricing, underwriting and exposure management for all natural perils. By leveraging IBHS’s research, not only are we able to offer customers a more accurate price, but we’ve also partnered with them to co-publish the Liberty+, Safeco+ and WeatherReady platforms, which help educate our policyholders on how to safeguard their homes. 

“As we continue our work,” says Piltzecker, “there’s a shift from focusing solely on individual home resilience to building community resilience. Ensuring entire neighborhoods can withstand disasters is essential for protecting families, homes and communities when disaster strikes.” 

As we look ahead, Liberty Mutual will continue to explore ways of incorporating IBHS’ research to protect our customers and their homes, including leveraging their great work on wildfire resilience.