Customer Resilience

At Liberty Mutual, we understand that our industry plays a key role in building more resilient individuals, businesses and communities. We promise protection from the unexpected, delivered with care, which has elevated importance in the face of increasing uncertainty. We fulfill this role by distributing risk, mitigating potential losses and offering financial protection so individuals and businesses can embrace the opportunities they have today and confidently plan for the future. 

“Our insurance offerings play a crucial role in supporting individuals and their families to recover during natural disasters and other times of crisis. We deliver peace of mind to our customers and business owners by helping them protect what they value most.” - Hamid Mirza, President, USRM

Our role as an insurer is to identify, manage and mitigate risk. Each of our business units employs a Chief Risk Officer to effectively promote risk-informed decision making.  

Webinar Replay: Building Today for a Resilient Tomorrow

Webinar Replay: Building Today for a Resilient Tomorrow

Liberty Mutual, in partnership with Reuters, explore how federal, state and local elected officials can prepare their communities for the impacts of climate change through investing in and prioritizing resilient infrastructure.


To ensure resilience for our customers and communities, we recognize that we cannot act alone. Liberty Mutual is collaborating with public and private partners to collectively focus on building a more resilient future together. 

Partners for Progress: Researching Climate Resiliency

Partners for Progress: Researching Climate Resiliency

Partners for Progress video featuring ERM and our partner IBHS discussing the importance of residential resiliency.

Featured Partners

Collaborating on the development of industry standards for certain coverage language and cyber capabilities.
Cyber AcuView text logo
Working toward a set of mitigation actions that will reduce a given property’s wildfire risk.
Insurance Institute for Business & Home Safety text logo
Providing scientifically rigorous water and climate information for the benefit of businesses and communities worldwide.
Fathom text logo

Featured Event

Space view of the world

Event Spotlight: 2021 Climate & Resilience Risk Workshop

NOAA and Liberty Mutual partnered to host the virtual Climate and Resilience Risk Workshop this October that brought together key stakeholders from the government, climate, insurance and financial sectors to discuss the policy landscape and explore the challenges with respect to climate data and community impacts of climate change.