Customer Resilience
At Liberty Mutual, we understand that insurance plays a key role in building more resilient individuals, businesses and communities. Our products provide protection from the unexpected and are delivered with care, which has elevated importance in the face of increasing uncertainty. "Our purpose is the reason we work so hard to build a strong, resilient business that’s there for people. When we’re well positioned, we can serve more customers in more places – with care and expertise. That’s what drives us: helping our policyholders prepare, recover and confidently pursue tomorrow.” - Hamid Mirza, President, Liberty US Retail Markets
Supporting our customers
Catastrophes like hurricanes, wildfires, hail and floods are growing in both severity and frequency. As these events become more frequent and more severe, the need to support individuals, businesses and communities through these moments is increasingly important. Our people use advanced data science, research partnerships and decades of claims expertise to anticipate risks, strengthen our products and support customers. When it matters most, they show up with the expertise, tools and care to help customers prepare, respond and recover.
Partnerships
To ensure resilience for our customers and communities, we recognize that we cannot act alone. Liberty Mutual is collaborating with public and private partners to collectively focus on building a more resilient future together.
Webinar Replay: Building Today for a Resilient Tomorrow
Liberty Mutual, in partnership with Reuters, explore how federal, state and local elected officials can prepare their communities for the impacts of climate change through investing in and prioritizing resilient infrastructure.
Partner Spotlight: Parametric solutions
Liberty Mutual Reinsurance (LM Re) continues to lead in parametric solutions by combining emerging technologies with targeted partnerships. Through our partnership with Safehub, we launched ShakeNet Parametric, which integrates data from Safehub’s sensor network with government earthquake measurements to better reflect what occurred at a specific location. This approach helps align payouts more closely with real-world impact, reducing the gap between what the data shows and what policyholders experience. As part of this collaboration, LM Re also joined the Global Earthquake Model (GEM) Foundation as a sponsor, helping advance how earthquake risk is understood and modeled globally.
Partners for Progress: Researching Climate Resiliency
Partners for Progress video featuring ERM and our partner IBHS discussing the importance of residential resiliency.
Featured Partners
Collaborating on the development of industry standards for certain coverage language and cyber capabilities.
Working toward a set of mitigation actions that will reduce a given property’s wildfire risk.
Providing scientifically rigorous water and climate information for the benefit of businesses and communities worldwide.
Featured Articles
Event Spotlight: 2021 Climate & Resilience Risk Workshop
NOAA and Liberty Mutual partnered to host the virtual Climate and Resilience Risk Workshop this October that brought together key stakeholders from the government, climate, insurance and financial sectors to discuss the policy landscape and explore the challenges with respect to climate data and community impacts of climate change.