Our role as global risk experts

As one of the world’s largest property & casualty (P&C) insurers, we help protect our policyholders from risk. From identifying and managing emerging business risks to helping our customers build resilience to extreme weather and natural disasters, our role as risk experts is more critical than ever.  

We are committed to instilling confidence in individuals, families, businesses and communities — confidence to feel secure in the face of the world’s uncertainties. Every day, we help our customers overcome the obstacles that stand in the way of pursuing their purpose, whether they are routine setbacks or life-changing events. The protection that we offer is vital — it’s a big responsibility, and we take it seriously. 

However, our business goes beyond managing the unexpected. At Liberty Mutual, we recognize that insurance is a fundamental driver of global economic growth. Our products and services empower individuals and businesses to seize opportunities and fuel progress. We enable the building of homes, bridges and dams; fund business expansion; and facilitate the movement of people and goods around the globe. Our purpose is not only to support our customers today, but to ensure they can confidently thrive in a dynamic marketplace of constant change. 

Our clients expect us to protect them from today’s risks and to be a forward looking partner that helps them understand and manage emerging risks of tomorrow. It’s why GRS is committed to being the risk-aware insurance partner clients and brokers trust the must to help them transform uncertainty into confidence.”  - Neeti Bhalla Johnson, President, GRS

From individuals to small businesses and large commercial clients, we offer solutions to proactively monitor, mitigate and manage risk. We facilitate a two-way dialogue and foster long-term relationships with our clients, giving them the tools and resources they need to respond to evolving challenges. By anticipating risk, we help set our policyholders up for success. 

Hear from our partners:


Partnering with Turner Construction 

2025 marks Liberty Mutual’s 90th year of partnership with Turner Construction. Headquartered in New York-headquartered, our primary casualty team has worked with Turner on 1,600+ contractor-controlled insurance program (CCIP) projects across 40 states.  

Our partnership also includes research aimed at reducing risk for the construction industry. For example, we co-sponsored research on the effectiveness of safety helmet designs that provided key rationale for policy changes at Turner and other contractors as well as new NIOSH and OSHA recommendations for safety helmet designs used by construction workers. In 2024, we sponsored a collaborative research project with Turner Construction, The Turner Construction Company Foundation, La Isla Network, Flatiron Construction, and Chubb to better understand the impact of heat on the health of construction workers. By gathering and analyzing data on the impact of heat stress on workers, the study will inform further research on mitigation strategies and decisions that enhance worker safety and resilience through improved protocols on construction sites. 

Closeup shot of a fireman holding an extinguisher

Training for fire protection at our Fire Prevention Lab

Since 1982, Liberty Mutual’s fire prevention facility has been at the forefront of innovation. Every year, Risk Control Services offers hands-on courses in the lab for clients, brokers and other partners who oversee fire protection programs. Trainings cover the basics of fire protection including an overview of the sprinkler systems, fire extinguishment, water supplies and more.  

“The Liberty Mutual Fire Lab team did an outstanding job with the training. Taking a hands-on approach to loss control training is a very effective way to reinforce best practices. I really appreciate Liberty Mutual’s cooperative approach to working with customers and brokers. Working together ensures better risk control strategies and outcomes." - Christian Wise, Managing Director, Aon Inpoint 

Leveraging technology for customer success 

By embedding technology in how we operate, we make it easier for us to service our customers as well as for our customers to access our tools, examples include:

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(slide 1 of 4) Claims adjuster modeling: We leverage cutting-edge data science to model claims adjuster deployments so we can respond quickly and efficiently and send claims adjusters to locations where they are needed most by our customers. .
(slide 2 of 4) Technology-enabled customer support: During severe weather events, when claim volumes are higher, our virtual assistant offers support options aligned with customer needs and preferences. This offering makes it easier for customers to receive the assistance they need during stressful times. .
(slide 3 of 4) Fraud detection: Fraud has a staggering impact on our industry and our customers, with an estimated $308.6 billion12 lost to insurance fraud in the US each year. With identity theft on the rise, we're doing our part to keep our customers safe and mitigate the impact of fraud. In 2024, we established a centralized Fraud Hub to streamline fraud detection and prevention efforts by leveraging advanced technology and analytics to identify patterns and anomalies in real-time. Our goal with these controls is to pr.
(slide 4 of 4) Risk Reduce portal: For our UK Liberty Specialty Market clients, our Risk Reduce portal provides a range of digital risk engineering services and tools as an added benefit for our property policyholders. The portal offers access to support, guidance and training to help our policyholders manage the risks they face in their business more effectively. .