We understand that emerging and existing sustainability-related issues are increasingly important for businesses, employees and communities around the globe. To respond effectively, we must ensure that these risks are well-understood across our organization and that we can evaluate progress against goals and measure success.  

Risk Management 

Liberty Mutual is in the business of managing risk and risk management is a priority for all our business units and employees. Simply put, nothing is more important than ensuring that we have a strong, holistic approach to risk management.            

Liberty Mutual’s Enterprise Risk Management (ERM) function has consistently been recognized as one of the top North American-based insurers’ ERM organizations by rating agencies and regulators. Enterprise risk governance starts at the board level with a focus on maintaining a strong ERM function, systems and controls for anticipating, measuring and mitigating risk.

Liberty Mutual routinely identifies the risks that might affect its business, which are outlined comprehensively in our statement of risk factors.

Ethics, Compliance and Integrity 

“We serve as a strategic partner, working hand-in-hand with the business to protect and advance the interests of Liberty Mutual - ensuring that we continue to live our Values and do business the right way.” – Nicole Arangio, Executive Vice President and Chief Compliance Officer 

At Liberty Mutual, our ethical culture is foundational to who we are and what we do. Grounded in our Value of acting responsibly, our Code of Business Ethics & Conduct guides our ethical behavior, ensuring we act with integrity – everywhere and every day. Our leaders champion our culture of integrity by modeling ethical behavior and encouraging employees to speak up when they have a question – or something doesn’t feel right.

We encourage employees to raise questions and concerns to our Compliance Helpline, available 24/7. Although an anonymous option is available, most employees choose to identify themselves, suggesting they feel safe and secure in raising questions or concerns. Read more about our compliance efforts and achievements. 

As a global employer, Liberty Mutual is committed to internationally recognized human rights principles as defined by the United Nations Universal Declaration of Human Rights. We formally codified Liberty Mutual’s Human Rights Principles, which serve as the basis of our relationships with our employees and other stakeholders in the countries where we operate.

“At Liberty Mutual, acting with integrity is a cultural imperative. Our leadership not only leads by example but also inspires each of us — regardless of our role or location — to live our Values in every aspect of our work. We all share the responsibility to uphold our ethical culture in our interactions with customers, business partners and one another.” – Gabija Simmonds, Head of Compliance - Asia Pacific