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At Liberty Mutual, being there for people when they need us most is what we’ve been doing for more than a century.
During this uncertain time, the health and well-being of our employees, customers, partners and the communities where we live and work are our primary concern during the global coronavirus (COVID-19) pandemic.
On behalf of the entire Liberty Mutual community, our sincere and heartfelt thoughts go out to the people whose lives have been impacted by the coronavirus. We extend our deepest appreciation to the healthcare professionals working tirelessly to care for patients and to keep our communities safe, and to all other essential workers who are also leaving their own families day in and day out to keep key services running. We are truly grateful.
We’re committed to living our Value of putting people first by helping relieve some of our employees’ stress and providing the flexibility they need to balance their work and family during this time. As we take a phased approach to re-opening our offices, we’ll be thoughtful and flexible in our decisions, guided by our own employees’ sentiment, local risk, government guidance and other factors. When we do invite employees back, we’ll implement the necessary safety measures and working virtually will remain an option throughout the COVID-19 crisis.
We continue to be dedicated to servicing our customers and have worked diligently to limit disruptions.
We’ve remained committed to being responsive and flexible during this time. Among our actions, we provided a Personal Auto Customer Relief Refund program, which gave personal auto insurance customers in the U.S. a 15% refund on two months of their annual premium. This returned approximately $250 million to Liberty Mutual and Safeco personal auto insurance customers and built on other customer support, including flexible payment options and delivery coverage expansion for auto policies.
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Our philanthropy program is helping people who are experiencing some of the greatest need during this time. Among our many efforts in the U.S., we’ve committed $15 million in crisis grants to community partners helping respond to the coronavirus; given donations to each of the over 800 nonprofits we partner with during our employee volunteering program; further supported employees’ online charitable donations with company gifts; and created an employee phone outreach program to call those in the community who are socially isolated.
Across the globe, our varied and widespread philanthropic efforts range from providing meals to families in India and Hong Kong; donating masks in Singapore; and giving monetary contributions to many local nonprofits.