BOSTON, Oct., 2019 – Workgrid Software, Inc., a startup software provider of intelligent workplace solutions that is part of Liberty Mutual Group, has announced the addition of an enterprise-grade Natural Language chatbot to its Digital Employee Experience Platform (DEXP). The new chatbot functions as a centralized workplace chatbot for organizations, capable of handling inquiries from across the enterprise (HR, IT, Finance, Facilities, etc.). It provides employees with a more personalized and contextual experience for answering questions, finding information and performing tasks. It also eliminates the complexity of deploying a chatbot because it features a no-code interface for training the chatbot to respond to employees' questions. 

With 80 percent of businesses expected to have some sort of chatbot automation by 2020, the Workgrid chatbot exemplifies the utility a conversational interface can provide to organizations. Available through a mobile device or web application, the Workgrid is available 24/7 to answer employee questions, provide links to relevant documents and automate common tasks and requests. It also uses the wealth of information organizations have about their employees to provide personalized responses that are tailored to each employee based on their job, function, primary office location and more.

"Employees expect workplace technology to offer a consumer-like experience," said Gillian McCann, Co-Founder, Head of Cloud Engineering & AI at Workgrid Software, and AWS Machine Learning Hero. "This is a major step in that direction. In addition to increasing productivity and reducing costs in high-volume use cases such as help desks, the no-code interface makes the power of chatbot technology accessible to organizations that might not otherwise have the expertise on-hand to deploy such an initiative. Having a chatbot like this is an important step forward and one that will only grow in value and usefulness over time."

Product features include:

  • Question and Answer Builder – A no code, intuitive interface that enables organizations to rapidly deploy an employee-facing chatbot. The chatbot Q&A provides a simple and easy interface for training a chatbot (adding questions and answers).
  • Small Talk – The Workgrid chatbot comes prebuilt with a collection of 'Small Talk' interactions. These interactions enhance the user experience by enabling the bot to react to requests not related to other areas of the chatbot functionality, but common conversational elements such as greetings and joke requests.
  • Discoverability – Built-in dynamic support to help end-users understand what is possible with the chatbot, such as what type of questions the end-user can ask. 
  • Audience-Targeted Responses – Answers can be customized based on user attributes such as the end user's location, state, country, manager, or other attributes available in an employee's user profile.
  • Permissions – Granular control of who can view, add, edit, questions and answers. Users also have access to other features such as analytics.

The Workgrid chatbot was built using Amazon Lex technology. For more information about Workgrid's Digital Employee Experience Platform (DEXP) or the new enterprise-grade chatbot, please visit:

About Liberty Mutual Insurance  

Liberty Mutual's purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care. 

In business since 1912, and headquartered in Boston, Mass., today we are the fifth largest global property and casualty insurer based on 2018 gross written premium. We also rank 75th on the Fortune 100 list of largest corporations in the U.S. based on 2018 revenue. As of December 31, 2018, we had $41.6 billion in annual consolidated revenue. 

We employ nearly 50,000 people in 30 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.  

You can learn more about us by visiting 


Workgrid Software, LLC – a company wholly-owned by Liberty Mutual Group creates and sells intelligent workplace software solutions that are purpose-built for an enterprise—by an enterprise. Workgrid Software's initial product the Workgrid Assistant empowers employees with a modern interface and integrated chatbot serving as their digital assistant telling them what they need to know, when they need to know it, so they can get more work done, faster. The Workgrid Assistant makes work simpler and more efficient for employees by automating administrative requests and surfacing personalized daily tasks, information, and reminders through a single, intuitive interface. You can learn more about Workgrid by visiting

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Liz Pollock


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