More Than 1800 Claims Experts and Adjusters and Mobile Unit Available to Support Impacted Customers

BOSTON (Dec. 15, 2021) – To help customers promptly and safely recover from the damage caused by the region’s devastating tornadoes and damaging winds, Liberty Mutual and Safeco Insurance are actively mobilizing their deep field and telephonic claims resources to promptly assist home, auto and business customers that were impacted. More than 950 property and auto claims experts are deployed or providing virtual support across the affected states, with approximately 850 specialists available by telephone to assist customers.

To further facilitate a quick response and recovery, the companies will set up a home and auto claims mobile unit to assist customers at 1240 Fairway St. Bowling Green, Ky. As the recovery from the tornadoes progresses, the mobile claims unit may be relocated to assist the most customers. The company will continue to provide updates of mobile unit location online at and through its social media channels @LibertyMutual.

“Providing security and peace of mind to customers recovering from the devastating tornadoes is our priority, and we have more than 1800 claims experts on the ground and by telephone available to promptly help our customers who have experienced loss,” said Liberty Mutual Chief Claims Officer, Global Retail Markets US, Mike Fiato “Once safe to do so, customers should reach out to us by phone, internet, mobile app, through their agent, or at our mobile unit location with their claims or questions.”

Starting December 16, customers can meet with Liberty Mutual Insurance or Safeco catastrophe specialists at the mobile claims unit on weekdays from 8:00 a.m. to 6:00 p.m. and on weekends or holidays from 9:00 a.m. to 5:00 p.m. to discuss their claims, obtain policy information, and in some cases get initial claims payments for covered losses or receive advances to cover anticipated out-of-pocket costs such as food, clothing, housing and personal items.

Home and auto insurance customers are encouraged to report their claims 24 hours a day by calling these numbers or going online:

  • Liberty Mutual Insurance: online at, through the Liberty Mutual Mobile App or by phone at 1800-255-2467. Customers can also start a property claim through their Amazon Alexa enabled device.  
  • Safeco Insurance: online at or by phone 1-800-332-3226 or their local independent agent.

Additionally, Liberty Mutual’s commercial insurance claims team has been fully mobilized to respond to business policyholders recovering from these tornadoes.  Customers can file claims by calling 1-800-362-0000 for midsize/large customers or 1-844-3-CLAIMS for small business customers.

The aftermath of tornadoes can be equally dangerous. Liberty Mutual Insurance offers helpful tips and videos to help homeowners and businesses protect their property from further damage with important safety information and advice on the best way to handle repairs.


About Liberty Mutual Insurance
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

In business since 1912, and headquartered in Boston, today we are the sixth largest global property and casualty insurer based on 2020 gross written premium. We also rank 71 on the Fortune 100 list of largest corporations in the U.S. based on 2020 revenue.  As of December 31, 2020, we had $43.8 billion in annual consolidated revenue.

We employ over 45,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

For more information, visit

Greg Kessler

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