​​​​​Nearly 200 Claims Specialists and Adjusters Mobilized to Support Customers; Two Mobile Claims Units Located in the Region to Expedite Claims

To help customers promptly and safely recover from the devastating damage of Hurricane Irma in Florida and Georgia, Liberty Mutual and Safeco Insurance have sent teams of nearly 200 property and auto claims experts to the area to handle claims, with approximately 2,000 specialists available by telephone to assist customers.  To further facilitate quick customer response, the companies have set up home and auto claims mobile units that will move throughout the two states next week.  Locations next week will be in St. Augustine, Jacksonville, and Fort Myers, Florida; and Brunswick and Savannah, Georgia.  

“Helping our customers in their time of greatest need is our first priority, and we have a deep roster of nearly 2,2​00 claims experts on the ground and by telephone available to ensure that we are responding as promptly as possible to everyone who has experienced a loss from this storm,” said Michael Fiato, chief claims officer, Liberty Mutual U.S. Consumer Markets.  “Once safe to do so, customers should reach out to us by phone, internet, mobile applications, through their agent, or at our response vehicle locations with their claims or questions.”

Home and auto insurance customers are encouraged to report their claims 24 hours a day by calling these numbers or going online:

  • Liberty Mutual Insurance: online at LibertyMutual.com/claims, through the Liberty Mutual Mobile App or by phone at 1-800-2-CLAIMS (1-800-225-2467).  Customers can also start a property claim through their Amazon Alexa enabled device   
  • Safeco Insurance: 1-800-332-3226, or their local independent agent.

Liberty Mutual and Safeco claims representatives also will report flood claims to the National Flood Insurance Program on their customers’ behalf.

Homeowners can meet with Liberty Mutual or Safeco catastrophe specialists at the mobile claims units to discuss their claims, obtain policy information, and in some cases get initial claims payments for covered losses or receive advances to cover anticipated out-of-pocket costs such as food, clothing, housing and personal items.  Location details are:

Florida (8:00 a.m. to 6:00 p.m.)

  • Monday, September 18 – St. John’s County Administration Building, St. Augustine
  • Tuesday, September 19 – Prime F. Osborne III Convention Center, Jacksonville
  • Thursday, September 21 – Lee County Veterans Park, South Lehigh Acres (Fort Myers)

Georgia (8:00 a.m. to 7:00 p.m.)

  • Monday, September 18 and Tuesday, September 19 – Home Depot, 200 Altama Connector, Brunswick
  • Wednesday, September 20 and Thursday, September 21 – Home Depot, 11180 Abercorn Street, Savannah

The company will continue to provide updates of mobile unit locations online at www.libertymutual.com and through its social media channels at @LibertyMutual​.

The aftermath of a hurricane can be equally dangerous.  Liberty Mutual Insurance offers helpful tips and videos to help homeowners protect their property from further damage from important safety tips to the best way to handle repairs.  More information is available at www.libertymutual.com/masterthis/post-hurricane-safety-tips   

About Liberty Mutual Insurance

Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish.  Keeping this promise means we are there when our policyholders throughout the world need us most. 

In business since 1912, and headquartered in Boston, Mass., today Liberty Mutual is a diversified insurer with operations in 30 countries and economies around the world. The company is the fourth largest property and casualty insurer in the U.S. based on 2016 direct written premium data as reported by the National Association of Insurance Commissioners.   Liberty Mutual is ranked 75th on the Fortune 100 list of largest corporations in the U.S. based on 2016 revenue. The company employs over 50,000 people in over 800 offices throughout the world.  We offer a wide range of insurance products and services, including personal automobile, homeowners, accident & health, commercial automobile, general liability, property, surety, workers compensation, group disability, group life, specialty lines, reinsurance, individual life and annuity products. 

Liberty Mutual Insurance’s U.S. Consumer Markets, the third-largest home insurance group in the U.S., sells its products through the Liberty Mutual Insurance and Safeco Insurance brands.  Liberty Mutual Insurance products are distributed through licensed sales representatives, direct response centers, third-party producers and online at www.libertymutual.com.  Safeco Insurance sells through a network of more than 10,000 independent agencies throughout the United States.  


Glenn Greenberg
(617) 574-5874  


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