We're here to help.
At Liberty Mutual, being there for people when they need us most is what we’ve been doing for more than a century.
During this uncertain time, the health and well-being of our employees, customers, partners and the communities where we live and work continue to be our primary concern during the global coronavirus (COVID-19) pandemic.
On behalf of the entire Liberty Mutual community, our sincere and heartfelt thoughts go out to the people whose lives have been impacted by the coronavirus. We extend our deepest appreciation to the healthcare professionals caring for patients and working to keep our communities safe, and to all other essential workers. We are truly grateful.
We’re committed to living our Value of putting people first by helping relieve some of our employees’ stress and providing the flexibility they need to balance their work and family during this time.
Listening to our employees has been more important than ever, particularly during COVID-19, so we launched opinion and pulse surveys to our employees across the globe to understand their concerns, how they are feeling and how they are adjusting to the working and personal environment created by the pandemic.
As we take a phased approach to re-opening our offices, we’ll be thoughtful and flexible in our decisions, guided by our own employees’ sentiment, local risk, government guidance and other factors. When we do invite employees back, we’ll implement the necessary safety measures and working virtually will remain an option throughout the COVID-19 crisis.
We continue to be dedicated to servicing our customers and have worked diligently to limit disruptions. In response to COVID-19 lockdowns, we helped our customers safely adapt, shut down and reopen their operations by providing resources and regular communications.
We’ve remained committed to being responsive and flexible during this time. When many economies went into lockdown in 2020, we supported individual policyholders in the U.S. by providing a 15% refund on two months of their auto premium. We also provided a 15% refund on two months of premium for Business Owners' Policies (BOP), and we automatically stopped charging late fees, paused personal auto and home coverage cancellations, and waived late fees for business owners. We adapted to a changed marketplace by distributing approximately $300 million in premium relief to nearly six million customers in the U.S.
We also implemented new technology and innovative solutions to conduct customer site assessments and provide access to operations exposed to COVID-19 risks.
Our philanthropy program is helping people who are experiencing some of the greatest need during this time. Among our many efforts in the U.S., we’ve committed $15 million in crisis grants to community partners helping respond to the coronavirus; given donations to each of the over 800 nonprofits we partner with during our employee volunteering program; further supported employees’ online charitable donations with company gifts; fed 3,000 young people experiencing homelessness during this time; and created an employee phone outreach program to call those in the community who are socially isolated.
Across the globe, our varied and widespread philanthropic efforts range from providing meals to families in India and Hong Kong; donating masks in Singapore; and giving monetary contributions to many local nonprofits. To learn more about our philanthropy efforts, check out our 2020 Giving Report.