BOSTON (Aug. 11, 2026) – Liberty Mutual Insurance today released its 2025 Purpose & Impact Report, highlighting how the company is helping customers, businesses and communities navigate a more complex risk landscape while building for the future of property and casualty insurance.
Reflecting Liberty Mutual’s commitment to helping individuals and businesses embrace today and confidently pursue tomorrow, the report highlights examples of Liberty Mutual’s risk expertise, innovation, mutual strength and community investment. From helping customers prepare for emerging cyber and climate risks to expanding responsible AI adoption, advancing employee-led innovation and strengthening long-term community partnerships, the report illustrates how Liberty Mutual is using its scale and expertise to create lasting value for policyholders, employees and communities.
Our Global Risk Expertise: Helping Customers Navigate Emerging and Interconnected Risks
In 2025, Liberty Mutual continued to apply its underwriting, claims and risk expertise to help customers manage a changing risk environment, from cyber and technology threats to climate resilience, energy transition projects and the rising cost pressures associated with legal system abuse. Highlights include:
- Launched Liberty Cyber Resolution and Liberty Tech Resolution to help customers manage emerging cyber risks.
- Enhanced disaster capabilities by using aerial imagery to assess damage, expedite claims, and speed customer recovery when severe weather limited access to impacted areas.
- Supported climate resilience and energy transition projects by helping customers assess and manage risk across major infrastructure projects worldwide.
- Advanced practical solutions to legal system abuse by partnering with industry peers, trade groups and policymakers to support reform, while also innovating internally to improve claims handling, speed resolution and strengthen customer outcomes.
Building for the Future of Insurance Through AI, Innovation and Talent
Liberty Mutual continued investing in the people, technology and innovation that will help shape the future of insurance. In 2025, the company expanded its use of generative AI to help employees work more efficiently, build new skills and deliver better outcomes for customers and communities. Highlights include:
- Expanded its "Everyday AI" approach to help employees adopt generative AI responsibly through training, clear governance and secure tools that promote transparency, privacy and human oversight.
- Advanced employee-led innovation through programs like the Liberty Innovation Challenge and Ignite Hackathon.
- Invested in employee development, leadership programs and early-career talent pipelines to build the skills needed to better serve customers.
Creating Lasting Impact for People and Communities
Liberty Mutual remained committed to strengthening its business, fostering more resilient communities, and empowering people who make progress possible. Highlights include:
- Established a $600 million endowment for Liberty Mutual Foundation to strengthen long-term community investment and help build stronger, more resilient communities.
- Deepened community partnerships through expanded grantmaking, employee volunteerism and skills-based support for nonprofit organizations.
Earlier this year, Liberty Mutual also published its annual Task Force on Climate-Related Financial Disclosures (TCFD) report, which provides additional detail on the company’s climate strategy and its approach to identifying, assessing and managing climate-related risks and opportunities.
To learn more about Liberty Mutual’s purpose, visit 2025 Purpose & Impact Report.
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About Liberty Mutual Insurance
At Liberty Mutual, we believe progress happens when people feel secure. For more than 110 years we have helped people and businesses embrace today and confidently pursue tomorrow by providing protection for the unexpected and delivering it with care.
A Fortune 100 company with more than 40,000 employees in 27 countries and economies, we are the ninth largest global property and casualty insurer and generate more than $50 billion in annual consolidated revenue.
We operate through three strategic business units: US Retail Markets, providing auto, home, renters and other person and small commercial lines property and casualty insurance to individuals and small businesses countrywide; Global Risk Solutions, delivering a full range of comprehensive commercial and specialty insurance, reinsurance and surety solutions to mid-size and large businesses worldwide; and Liberty Mutual Investments, deploying more than $100 billion of capital globally to build enduring businesses, drive economic growth, and secure Liberty Mutual’s promises.
For more information, visit www.libertymutualinsurance.com.
Contact: Liberty Mutual Insurance Public & Media Relations
