Liberty Mutual Personal Lines - Notice of Privacy Policy

Liberty Mutual* values you  as a customer and takes your  personal privacy  seriously.  When  you  request a rate quotation, apply for insurance, request changes to your insurance policy or submit a claim, you disclose information about yourself or members of your household. This notice tells you how we treat the information we collect about you.


We collect information about you from:

  • Applications or other forms you complete, and information you provide to us over the telephone; Your business dealings with us and other companies;
  • Your employer or association for Liberty Mutual Group products;
  • Consumer reporting agencies, Motor Vehicle Departments, inspection services and medical providers; and
  • Visits to our Liberty Mutual website.

We may disclose the following about you:

  • Information from your application or other forms, such as your name, date of birth, address, social security number, vehicle and driver information;
  • Information about your transactions with us, our affiliates or others, such as your insurance coverages, payment history, and certain claims information; and
  • Information we receive from third parties, such as your motor vehicle records and claims history.

We do not disclose personal information about you  to anyone unless allowed by  law.  We are allowed  by law to provide information to:

  • A third party that performs services for us, such as claims investigations, medical examinations, inspections, and appraisals or for roadside assistance or the repair of your vehicle if you have a claim;
  • Our affiliated companies and reinsurers; Insurance regulators and reporting agencies;
  • Consumer reporting agencies to obtain loss history information, motor vehicle reports, or credit report information where permitted by law;
  • State Motor Vehicle Departments to obtain a report of any accidents or convictions or to confirm your compliance with compulsory motor vehicle liability insurance laws;
  • Law enforcement agencies or other government authorities to report suspected illegal activities; A person or organization conducting insurance actuarial, or research studies;
  • Companies that provide marketing services on our behalf, or as part of a joint marketing agreement with banks, credit unions, and affinity partners, or providers of annuity and financial products and services offered through us to our customers; and
  • As otherwise permitted by law.

We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information. These safeguards comply with applicable laws. We retain your information for as long as required by law or regulation. The only employees or agents who have access to your information are those who must have it to provide products or services to  you.  We  do  not  sell your  information  to mass marketing or telemarketing companies. Any information we  share  with  third  parties,  such  as those organizations which perform a service for us or market our products, is subject to appropriate confidentiality protections and may be used only for the purposes intended.

*This privacy notice is provided on behalf of the following Liberty Mutual companies and affiliates that provide personal automobile, homeowners, life insurance and annuities: Liberty Mutual Insurance Company, Liberty Mutual Fire  Insurance Company, Liberty Insurance Corporation, LM Insurance Corporation, The First Liberty Insurance Corporation, Liberty Insurance Company of America, Liberty Northwest Insurance Corporation, Liberty Life Assurance  Company  of  Boston,  Liberty  County Mutual Insurance Company (Texas only), Liberty Lloyds of Texas Insurance Company, LM Property and Casualty  Insurance Company, Liberty Mutual Personal Insurance Company, Liberty Personal Insurance Company, Liberty Mutual  Mid-Atlantic Insurance Company, LM General Insurance Company, American States Preferred Insurance Company, Consolidated Insurance Company, Wausau General Insurance Company, Wausau Underwriters Insurance  Company,  Wausau  Business  Insurance Company, Montgomery Mutual Insurance Company, North Pacific Insurance Company, Peerless Indemnity Insurance Company, Indiana Insurance Company, and The Netherlands Insurance Company.

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