Effective January 1, 2023
This California Privacy Policy applies to our California employees (including current and former employees), beneficiaries of employee benefit plans, job applicants and independent contractors (collectively “California Residents”). It describes the personal information we collect and how we use it in connection with your relationship with Liberty Mutual Group Inc., or any of its affiliates and subsidiaries (“Liberty Mutual”, or “Company”). It also describes the additional rights you may have under the California Consumer Privacy Act.
What Information Did Liberty Mutual Collect?
In the preceding twelve (12) months, Liberty Mutual collected the following categories of personal information listed below. The data Liberty Mutual collects varies based on your relationship to us. For example, we will collect different information for a beneficiary on our employee benefits plans than we collect for a job applicant.
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Category |
Examples |
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Identification Data |
Name, work address, telephone numbers, employee n number, Social Security Number, identification information provided on I-9 forms, photograph email addresses, precise geolocation, and similar data about you |
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Further Identification Data |
Home address, private email address, personal contact details, citizenship, visa permit and residency data, date of birth, country of birth, emergency contact details, next of kin details, resume and job application form data, references, bank account(s), information on prior employers, family members, family status and similar data about you |
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Job Data |
Job title and code, career history, professional memberships, work location, division, department, position level, employment records, time records, swipe card data, attendance and leave records, assigned tasks and projects, manager's name, business travel data, training data to include attendance of training, information related to talent management, start date and similar data about you |
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Salary Data |
Your actual earnings information including your base salary, bonus and commission earnings, any overtime earnings, if applicable, actual insurance benefits (including information about you and your dependents Liberty Mutual provides to the insurer or benefits vendor), tax information, and information relating to your company pension and 401K, any company loans, company credit cards, (if applicable) attachments of salary, charitable contributions you elect to make from your earnings, and similar data about you |
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Protected Classifications Data |
Protected classification characteristics described in California Civil Code § 1798.80(e), including age, race, color, national origin, citizenship, religion or creed, marital status, medical information, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status |
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IT Data |
Computer usage information related to your use of company equipment, computer systems, communications systems, mobile phones and other resources, including your username, IP addresses from company devices or other devices you use to access Liberty Mutual websites, time and date of access, location of your device, URLs of the websites you visit, emails exchanged through your Liberty Mutual e-mail account, contacts, calendars, Internet usage generally and similar data about you |
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Marketing and Communication Data |
Email content, business letter content, business documents, chat content, business call data (including call recordings) and similar data about you |
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Performance and Disciplinary Data |
Performance reviews, evaluations and ratings, records of investigations regarding violations of law and/or company policy or other internal investigations, records of disciplinary action, and time and attendance data and similar data about you |
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Background Check Data |
Data included in employment background checks, including credit records, driving records, criminal history, education verification, employment verification, and licensing verification |
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Sensitive Data |
As defined under the California Privacy Rights Act |
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Inferences drawn from other personal information |
Includes information gleaned from resume, job interviews and any pre-employment screening or testing that may be conducted |
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Geolocation Data |
Includes physical location from where you applied and whether you applied via a mobile device; includes security badge data for employees |
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Professional or employment related Data |
Includes current and/or past job history and your resume, performance evaluations (in the case of internal candidates), as well as information related to whether you are legally authorized to work in the United States and whether you have ever applied to or been employed by Liberty or any of its subsidiaries and affiliates previously |
How Did Liberty Mutual Collect This Information?
In the preceding twelve (12) months, Liberty Mutual obtained personal information about California Residents from the following categories of sources:
- Information you provide to us directly, including for example information provided in your job application, during employment, after employment or to obtain benefits as a beneficiary;
- Information we collect or receive from third parties, such as during the background check process and from benefits providers;
- Publicly available sources; and/or
- Our subsidiaries and affiliates.
How did Liberty Mutual Use Your Data?
In the preceding twelve (12) months, Liberty Mutual used the following categories of data for the purposes listed below and may have disclosed this information to certain categories of third parties.
Employee Data
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Business Purpose |
Categories of Employee Data involved |
Disclosed to these Categories of Third Parties |
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Compensation-related Purposes
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Benefit-related Purposes
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Workforce Management-related Purposes
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Regulatory-related Purposes
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Internal Compliance-related Purposes
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IT Purposes
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Communication-related Purposes
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Emergency Contact-related Purposes
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Authority-related Purposes
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Job Applicant Data
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Business Purpose |
Personal Data Categories |
Disclosed to these Categories of Third Parties |
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Determining your eligibility for the role
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Processing your employment application
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Recruiting, Personnel Planning and Management purposes
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Regulatory and Legal Requirements
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IT and network security purposes
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Administrative purposes
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Independent Contractor Data
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Business Purpose |
Personal Data Categories |
Disclosed to these Categories of Third Parties |
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Communicating with you, including, for example, welcoming you to Liberty Mutual and explaining your role.
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Regulatory and Legal Requirements
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IT and network security purposes
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Compensation-related purposes
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Finance and Audit-related Purposes
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Administrative purposes
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Categories of Information Sold or Shared
In the last 12 months, Liberty Mutual did not sell your personal data, as the term is defined under the California Consumer Privacy Act as amended. If you visit libertymutual.com or other Liberty Mutual websites, we may share (as defined under CCPA) some personal information (e.g. IP address, device ID) for cross-context behavioral advertising.
Your Right To Access, Delete and Correct Your Information
The California Consumer Privacy Act of 2018, as amended, provides California Residents with specific rights to access, delete or correct personal information. These rights are subject to certain exceptions. Our response to your exercise of rights may be limited as permitted under law.
- Access or Deletion
You may have the right to request that Liberty Mutual disclose certain information to you about our collection and use of your personal information, including a copy of the personal information we have collected. You have the right to know what personal information we collected about you, including the categories of information, the categories of sources from which the information is collected, the business purpose for use or sharing of the information, the categories of third parties to whom we disclosed information, and the specific pieces of information we have collected about you.
You also may have the right to request that Liberty Mutual delete personal information that Liberty Mutual collected from you, subject to certain exceptions. Once Liberty Mutual receives and verifies your request, we will delete your personal information from our systems, unless an exception applies. If applicable, we will also notify third parties, service providers and contractors with whom we may have shared your data of your request for deletion.
To the extent Liberty has your Social Security Number, Driver’s License Number or any other government-issued identification information for you, we do not provide access to this information pursuant to best security practices, CPRA, and any related regulations.
- Correction
You have the right to request that Liberty Mutual correct inaccurate personal information, taking into account the nature of and purpose for the processing of your information. Upon verifying the validity of a verifiable employee correction request, we will use commercially reasonable efforts to correct the inaccurate personal information as requested.
Liberty Mutual may reject a request for correction if we are unable to verify your identity or if we determine that the contested personal information is more likely than not accurate based on the totality of the circumstances. If necessary, we may request that you provide documentation that the personal information is inaccurate.
How To Make an Access, Deletion, or Correction Request
To exercise the access, deletion, or correction rights described above, a verifiable request may be made to Liberty Mutual by either:
- Online: Libertymutualgroup.com/privacy-policy/employee-data-request
- Calling: 800-344-0197
- Mail: Liberty Mutual Insurance Company
175 Berkeley St.,
Attn: Privacy Office
6th Floor
Boston, MA 02116
Limited personal information will be required for identity verification purposes. The specific elements may vary depending on the nature of your relationship with Liberty Mutual, but will typically include name, address, phone number, date of birth, last four of your social security number, and a description of your relationship with Liberty Mutual. You may only make a verifiable request for access or deletion twice within a twelve (12) month period. The verifiable employee request must provide sufficient information that allows Liberty Mutual to reasonably verify that you are the person about whom Liberty Mutual collected personal information or an authorized representative of such person; and describe your request with sufficient detail that allows Liberty Mutual to properly understand, evaluate, and respond to it. If Liberty Mutual is unable to verify you based on the information you have provided and the information contained in our systems, Liberty Mutual will advise you that we cannot complete your request based on inability to verify you.
Only you, or someone legally authorized to act on your behalf, may make a verifiable request related to your personal information.
A California Resident may use an authorized agent to submit a right to access, a request to delete, or a request to correct. Liberty Mutual may require the authorized agent to provide proof that the California Resident gave the agent signed permission to submit the request. In addition, the California Resident may be required to verify their own identity with Liberty Mutual and we may ask you to directly confirm that you provided the authorized agent permission to submit the request.
We may deny a request from an agent that does not submit proof that they have been authorized by the California Resident to act on their behalf. Such requirements, however, will not apply where a California Resident has provided the authorized agent with power of attorney pursuant to Cal. Prob. Code Sections 4121 to 4130. For any questions regarding an authorized agent request, please contact the Liberty Mutual Privacy Office as described in the contact section below.
Response Timing
Liberty Mutual endeavors to respond to a verifiable employee request within forty-five (45) days of its receipt. If more time is needed, Liberty Mutual will inform you of the reason and extension period in writing. If Liberty Mutual is unable to fulfill your request, you will be provided with the reason that the request cannot be completed.
We may deliver the personal information to you electronically, or by mail at your option. If electronically, then we will deliver the information in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit the information from one entity to another without hindrance.
Opt-Out Rights
Rights to opt in and out of information selling/sharing
Liberty Mutual does not sell the personal information of California Residents.
Liberty Mutual shares your personal information when you visit a Liberty Mutual website. The California privacy law defines sharing as “communicating orally, in writing, or by electronic or other means, a consumer’s personal information . . . to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.” For example, this occurs when you visit a Liberty Mutual website. Cookies or pixels are deployed that then allow us to show you targeted advertisements when you visit other websites or social media platforms.
California Residents may opt-out of sharing personal data for cross-context behavioral advertising. If you opted-out, this means for example that after you visit libertymutual.com you will not see a targeted, personalized ad on a different website or social media platform. Liberty Mutual will accept any of the three options listed below as a valid request to opt-out of sharing.
- Use the Global Privacy Control (“GPC”). This is an opt-out at the browser and device level. For example, if you turn on GPC on your laptop, you have opted-out for data collected while on your laptop but not if you visit our website on your phone. You need to turn on GPC for each device. Click here to learn how to turn on GPC. If you turn on GPC, your opt-out of sharing is accepted automatically.
- Click on the cookie banner that displays on our website when you visit. This is an opted-out at the browser and device level. If you visit our website from your laptop and click on the banner to opt-out, we know when you are on that device that you have opted-out. When you visit the device on your phone, you will need to click on the banner to opted-out from that device.
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- If you provided Liberty Mutual with your email address during the online quoting process, you can opted-out of sharing by completing a form. Click on lmi.co/caprivacychoices to opted-out.
Liberty Mutual will not require you to create an account to exercise your opt-out rights. We may ask you for additional information necessary to complete the opt-out request. We may deny an opted-out request if we have a good-faith, reasonable, and documented belief the request is fraudulent. Upon receipt of your request, Liberty Mutual will not share your personal information with third parties for cross-context advertising within fifteen (15) business days of receiving your request. An authorized agent may submit an opt-out request on your behalf if the agent provides a copy of your signed permission to submit a request on your behalf.
Right to Limit the Use of Sensitive Information
California Residents have the right to request Liberty Mutual limit the use and disclosure of their sensitive information to that which is necessary to perform the services reasonably expected by an average consumer who requests these services, with some identified exceptions. For example, Liberty Mutual is allowed to use sensitive data (even if you opt-out):
- To perform the services or provide the goods requested by you;
- If it is not used to infer characteristics about you;
- To detect security incidents;
- To resist malicious, fraudulent, deceptive or illegal actions directed at Liberty Mutual;
- To ensure the physical safety of a person;
- For short-term and transient use;
- To perform services on behalf of Liberty Mutual; or
- To verify or maintain the quality of services provided.
To submit a request to limit, click on lmi.co/caprivacychoices. Upon receiving your request to limit, Liberty Mutual may ask you for additional necessary information to complete your request. A request to limit may be denied if we have a good-faith and reasonable belief that the request is fraudulent. Liberty Mutual will process your request within fifteen (15) business days of receiving your request. You may use an authorized agent to submit a request on your behalf if the authorized agent provides a copy of an employee’s signed permission authorizing the agent to submit a request on their behalf.
No discrimination
You have the right not to be discriminated against for exercising any of your CCPA rights. For example, exercising your lawful rights under CCPA alone will not result in:
- Adverse employment action, denial of your job application, or an end to your contractor term;
- Charge you different prices or rates for goods or services;
- Provide you a different level or quality of goods or services; and
- Suggest that you may receive a different price or rate for goods or services, or a different level or quality of goods or services.
Access and Deletion Metrics
As of January 1, 2023, in the event that Liberty Mutual, alone or in combination, buys, receives for Liberty Mutual’s commercial purposes, sells, or shares for commercial purposes the personal information of 10,000,000 or more consumers in a calendar year, we will compile relevant metrics for the previous calendar year and disclose, by July 1 of every calendar year, the compiled metrics in this privacy notice or post the metrics on our website and link to the metrics from this privacy notice.
How to Contact Us:
You can submit requests, seek additional information, or obtain a copy of our Privacy Notice in an alternative format by either:
Calling: 800-344-0197 |
Email: Privacy@libertymutual.com
Online: Libertymutualgroup.com/privacy-policy/employee-data-request
lmi.co/caprivacychoices
Mail: Liberty Mutual Insurance Company
175 Berkeley St., 6th Floor
Boston, MA 02116
Attn: Privacy Office
Changes to this Notice
Liberty Mutual reserves the right to amend this Notice at any time. The “Last Updated” date at the bottom of this Notice indicates when Liberty Mutual last revised this Notice. Any changes will become effective when Liberty Mutual posts the revised Privacy Policy. For current employees changes to the policy will be posted at https://us.myliberty.lmig.com/work-life/employee-handbook-company-policies/state-specific-provisions.
To download a copy of this document, please click here.
Last Updated: December 2022