Liberty Mutual Insurance One of Three to Receive the 2018 Gartner Eye on Innovation Award for Financial Services in the Americas

Liberty Mutual Insurance is proud to receive the 2018 Gartner Eye on Innovation Award for Financial Services in the Americas from Gartner, Inc.  The award recognizes innovative use of digital technology-enabled capabilities, products or services to highlight “best-in-class” financial industry initiatives launched within the past 12 months and to offer insight about developments in digital innovation.  Liberty was selected as a winner from a group of finalists by conference attendees at the Gartner Symposium/ITxpo 2018 in Orlando.

“We are thrilled to receive this recognition from Gartner and the vote from our peers for our digital assistant tool that has significantly made our employees’ jobs easier,” said James McGlennon, Liberty Mutual Insurance Chief Information Officer.  “We strive to provide an environment that employees enjoy and one that enables them to focus on doing their very best for our customers.” 

Liberty Mutual sought to improve the employee experience by creating a best-in-class digital work environment where technical interactions at work were as personalized, timely, and intuitive as in employees’ everyday lives.  Throughout its evolution, the digital assistant tool has expanded to include a chatbot and leverage intelligent technologies such as AI to deliver highly personalized experiences at scale on a contextual basis.

The digital assistant is available through Workgrid Software, LLC – a wholly-owned company – to bring the Workgrid Assistant to other companies to help them simplify the day for employees

The Eye on Innovation Awards recognize innovative use of technology-enabled capabilities in various areas, including:
  • Innovative business models that allow financial services providers to develop new strategic value-creation or profit models
  • Innovative service or product offerings that improve the customer experience and support the digital strategy of financial services providers
  • Innovative initiatives of financial services providers in order to increase operational efficiencies or save costs
  • Innovative adoption of technologies that improve operations of financial services providers
Award submissions are assessed using a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The Gartner Awards Framework (GAF) is utilized as a structured model of assessment that enables the participating organizations to be benchmarked against world-class performance standards. The GAF consists of specialized assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and subcriteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organizations.

Gartner Press Release, Gartner Announces Winners of the 2018 Gartner Eye on Innovation Award Americas, October 2018, 

Gartner Press Release, Gartner Accepting Nominations for 2018 Gartner Eye on Innovation Awards, February 2018,

The identification of a Gartner award winner or finalist is not an endorsement by Gartner of any company, vendor, product or service.

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 20,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise’s success.

About Liberty Mutual Insurance 

Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow.  The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care. 

In business since 1912, and headquartered in Boston, Mass., today we are a leading global insurer with operations in 30 countries and economies around the world.  We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of Insurance Commissioners.  We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue.  As of December 31, 2017, we had $39.4 billion in annual consolidated revenue.

We employ nearly 50,000 people in over 800 offices throughout the world.  We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial multi-peril, property, general liability, commercial automobile, surety, workers compensation, specialty lines, and reinsurance. 

You can learn more about us by visiting

Media Contact: Adrianne Kaufmann,
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