Liberty Mutual Earns Top Spot for Commercial Lines Insurers in first J.D. Power U.S. Independent Insurance Agent Satisfaction Study

​​​​​​Liberty Mutual has the most satisfied commercial insurance agents, according to the inaugural J.D. Power 2018 Independent Insurance Agent Satisfaction Study.  

“Agents clearly appreciate our ability to help them meet the insurance needs of small businesses, no matter how simple or complex the risk,” notes Steve McAnena, president, Business Insurance, the Liberty Mutual operation that provides commercial insurance coverages to small businesses through independent agents.  “With over one million small commercial policies in force, we understand the importance of offering independent agents a broad appetite, range of tailored products, easy-to-use tools and local relationships.”
More information on Liberty Mutual’s Business Insurance unit can be seen at

The J.D. Power 2018 U.S. Independent Insurance Agent Satisfaction Study, developed with the Independent Insurance Agents & Brokers of America, reported independent P&C agents’ business outlook, strategies and overall satisfaction with commercial lines insurers in the United States.  The study surveyed 1,380 P&C independent insurance agents for a total of 1,217 evaluations of commercial lines insurers with whom they had placed policies with in the prior 12 months.

More information on the J.D. Power 2018 U.S. Independent Insurance Agent Satisfaction Study can be seen at

About Liberty Mutual Insurance 

Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow.  Keeping this promise means we are there when our policyholders throughout the world need us most.

In business since 1912, and headquartered in Boston, Mass., today we are a leading global insurer with operations in 30 countries and economies around the world.  We are the fourth largest property and casualty insurer in the U.S. based on 2016 direct written premium data as reported by the National Association of Insurance Commissioners.  We also rank 75th on the Fortune 100 list of largest corporations in the U.S. based on 2016 revenue.  As of December 31, 2016, we had $38.3 billion in annual consolidated revenue.

We employ more than 50,000 people in over 800 offices throughout the world.  We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial automobile, general liability, property, surety, workers compensation, specialty lines, and reinsurance. 

You can learn more about us by visiting


Richard Angevine
Senior Public Relations Consultant
Liberty Mutual Insurance
Office: 617 574-6638
Cell: 617 833-0926​​​
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