Liberty Mutual and Safeco Insurance Catastrophe Teams Blanket Region to Handle Hurricane Florence Home and Auto Claims

More Than 200 Claims Experts and Adjusters Mobilized to Support Impacted Customers; Two Mobile Claims Units Located in North Carolina to Expedite Claims

To help customers promptly and safely recover from the devastating damage of Hurricane Florence, Liberty Mutual and Safeco Insurance have sent teams of more than 200 property and auto claims experts to the region to handle personal insurance claims, with approximately 1,500 specialists available by telephone to assist customers.  To further facilitate quick response, the companies have set up two home and auto claims mobile units to begin assisting customers today:
  • Northwood Temple Church, 4250 Ramsey Street, Fayetteville, N.C.  28311
  • Lowes, 4489 Highway 70 West, Kinston, N.C. 28504 
“Helping our customers in their time of greatest need is our first priority, and we have a deep roster of more than 1,700 claims experts on the ground and by telephone available to ensure that we are responding as promptly as possible to everyone who has experienced a loss from this storm,” said Michael Fiato, chief claims officer, Liberty Mutual Global Retail Markets (U.S.).  “Once safe to do so, customers should reach out to us by phone, internet, mobile applications, through their agent, or at our response vehicle locations with their claims or questions.”

Home and auto insurance customers are encouraged to report their claims 24 hours a day by calling these numbers or going online:
  • Liberty Mutual Insurance: online at LibertyMutual.com/claims, through the Liberty Mutual Mobile App or by phone at 1-800-2-CLAIMS (1-800-225-2467).  Customers can also start a property claim through their Amazon Alexa enabled device   
  • Safeco Insurance: 1-800-332-3226, or their local independent agent.
Liberty Mutual claims representatives or Safeco agents also can assist with reporting homeowner flood claims to the National Flood Insurance Program on their customers’ behalf.

Homeowners can meet with Liberty Mutual or Safeco catastrophe specialists at the mobile claims units from 9:00 a.m. to 6:00 p.m. to discuss their claims, obtain policy information, and in some cases get initial claims payments for covered losses or receive advances to cover anticipated out-of-pocket costs such as food, clothing, housing and personal items.

The company will continue to provide updates of mobile unit locations online at www.libertymutual.com and through its social media channels @LibertyMutual.

Additionally, Liberty Mutual’s commercial insurance claims team has been fully mobilized to respond to business policyholders recovering from Florence.  Customers can file claims by calling 1-800-362-0000. 

The aftermath of a hurricane can be equally dangerous.  Liberty Mutual Insurance offers helpful tips and videos to help homeowners and businesses protect their property from further damage with important safety information and advice on the best way to handle repairs.
 
About Liberty Mutual Insurance

Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care.

In business since 1912, and headquartered in Boston, Mass., today we are a leading global insurer with operations in 30 countries and economies around the world. We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of Insurance Commissioners. We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue. Liberty employs nearly 50,000 people in over 800 offices throughout the world.  We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial multi-peril, property, general liability, commercial automobile, surety, workers compensation, specialty lines, and reinsurance. 

The sixth largest auto and home insurer in the U.S., Liberty Mutual’s Global Retail Markets sells full lines of coverage for automobile, homeowners, valuable possessions and personal liability insurance sold through the Liberty Mutual Insurance and Safeco Insurance brands.  Liberty Mutual Insurance products are distributed through licensed sales representatives, direct response centers, third-party producers and onlineSafeco Insurance sells through a network of more than 10,000 independent agencies throughout the United States.

CONTACT:
Glenn Greenberg
(617) 574-5874
glenn.greenberg@libertymutual.com
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