Liberty Mutual has the most satisfied independent commercial insurance agents, according to the J.D. Power 2019 Independent Insurance Agent Satisfaction Study, repeating its win of the inaugural study last year.
In addition to earning the top commercial insurer ranking, Liberty Mutual’s Safeco brand ranked third among personal lines insurers in the annual study.
“We’re deeply honored to receive the highest score for commercial insurance agent satisfaction for a second year in a row, and a top-three spot for personal lines,” notes Tyler Asher, President, Independent Agent Distribution, Liberty Mutual. “The award demonstrates our commitment to making it easy for independent agents to work with us across our full product set, blending effective coverage with a superior customer experience.”
The J.D. Power 2019 U.S. Independent Insurance Agent Satisfaction Study, developed with the Independent Insurance Agents & Brokers of America, reported independent P&C agents’ business outlook, strategies and overall satisfaction with commercial lines insurers in the United States.
About Liberty Mutual Insurance
Liberty Mutual’s purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care. In business since 1912, and headquartered in Boston, Mass., today we are the fifth largest global property and casualty insurer based on 2017 gross written premium. We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue. As of December 31, 2017, we had $39.4 billion in annual consolidated revenue.
We employ nearly 50,000 people in 30 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, commercial multi-peril, property, general liability, commercial automobile, surety, workers compensation, specialty lines, and reinsurance.