Claims Management

In the event of a loss, Liberty Mutual claims professionals help minimize its financial impact through responsible claims management and aggressive mitigation. Once you report a loss (any time of the day or night, by fax, by telephone, or online), our claims teams will help you resume full operations as quickly as possible.

Liberty Mutual claims case managers work to help you reduce your cost of risk by employing innovative management techniques and committing to superior customer service. Our home office examining unit also helps reduce risk through quality assurance and claims management supervision. Liberty Mutual provides these services in the following areas:


Workers Compensation

• Distinct PPO Network of healthcare providers focuses on return-to-work and appropriate healthcare.
• Regional Staff Medical Directors consult with treating physicians to resolve complicated medical issues.
• High Exposure Medical Teams identify and manage complex and potentially high-value claims.
• Medical Loss Data Mart enables us to compare providers’ billing practices and treatment patterns with the geographical average.

Commercial Auto/Fleet and General Liability

• Claims case managers average 13 years’ claims experience.
• Accident reconstruction specialists and more than 100 staff field investigators throughout the country help ensure that we have all the details needed to resolve your claim.
• Litigation management seeks to avoid unnecessary litigation. When litigation is necessary, our claims case managers work with select, specialized defense counsel to litigate the case to a successful resolution.

Property

• We offer prompt claims investigation, mitigation, and payment (within seven days of settlement), including advance payments when necessary.
• Dedicated property claims adjusters use their on-the-spot decision-making authority and a vast network of reliable vendors to help get you back in business.
• Our aggressive subrogation unit works to lower your loss ratio by placing responsibility where it belongs.
• To file a property claim, call 1-800-259-2184.

To help reduce your company’s total cost of risk through superior claims management,  contact us  today.