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Questions about Careers at Liberty Mutual?

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We appreciate your taking the time to consider employment with Liberty Mutual and understand that you may have questions about our process or our on-line tools. The majority of inquiries we receive are regarding the topics listed below.
 
We monitor these requests and respond to those not covered by the FAQs below. Please allow two business days in order to give us time to research your concern and reply to you.

Again, thank you for your interest in Liberty Mutual!
 

Frequently Requested Information:

If your account is locked and your password has to be reset, and you have a current account, your account should unlock automatically after 15 minutes. If you do not recall your login credentials, please use the appropriate 'Forgot Your…' link on the login page rather than attempting several usernames/passwords, which will result in locking your account after 10 attempts. You will receive an email with a new access code that will allow you to log into your profile.

If you receive and error message that your email address exists in our system, do not create another profile. Having multiple profiles delays our ability to assist you with technical issues. Use the appropriate 'Forgot Your...' link on the login page to login to your existing profile.

If you are not able to complete the pre-hire assessment, please use the form below to contact us.

If you are a Liberty Mutual employee and you are having trouble signing on, please make sure you are using the “Current Liberty Mutual Employee” link on the Careers website.

If you are having difficulty submitting your résumé, do not email us your résumé. It will not be seen by a recruiter unless you have attached it to a profile you have created. Please ensure that your pop-up blockers have been disabled and that any documents are closed before trying to upload your résumé. If you still have difficulty you may want to clear your internet temporary files and cookies and relaunch your browser before attempting to resubmit your file.

If you have attachments to upload, please note a single attachment cannot exceed the size of 100kb. You may have up to five attachments uploaded to your profile at a time.

If you are checking the status of your application, please be aware that due to the high volume of submissions, we are not able to respond personally to every candidate. If we wish to learn more about your qualifications, you will be contacted at the phone number or email address you have provided in your profile. At that time, you will have the opportunity to discuss the position in more detail and ask any questions you may have that are specific to the position for which you applied. If you have additional questions about Liberty’s hiring process, click here.

If you haven’t heard from anyone or received a confirmation for your application, check your Spam or Junk email folders to see if any messages have been sent there due to your current settings. All candidates receive an email confirming the submission to an opening once an application is completed and submitted (not saved as a draft). Due to the volume of applicants it may take some time before all applications are reviewed and good matches are contacted. We value your interest in Liberty Mutual and will contact you as soon as possible if you are being considered for an interview.

If you would like to view or apply for positions, please access our Careers page. You can view a list of our open positions, including internships, and submit your résumé online for any opportunities in which you have interest. We suggest that you create a profile and keep it up to date to apply more easily as new opportunities become available in the future. You can also create a customized search for open positions that meet your interests and qualifications, and you will be notified by email when new positions open that match your criteria.

If you would like to submit your résumé without applying for a specific position, upload your résumé into our database by attaching it to your profile. Our recruiters frequently scan the database for submission as new positions open. Should a position open that we feel you would be a good match for, you will be notified by email.

If you wish to know how much a job pays before you apply, in many cases the salary will be posted with the job description. Liberty Mutual Group knows that talented individuals are in great demand and offers highly competitive salaries and benefits. Salaries are commensurate with experience and the market wages in your part of the country.

If you are interested in internships, co-ops as well as entry-level career opportunities and special programs for those with advanced degrees, click here to visit Student Opportunities.

If your inquiry is concerning an employee referral, and you are a Liberty Mutual employee – you must access the internal job postings site. If the position is referral eligible, there will be a numerical value listed. If not eligible for a referral, the numerical value will show a zero (0). The referring employee need only provide the applicant’s contact information. The applicant will be requested to provide his or her résumé directly.

Contact Information:

Subject Contact Information
Technical Issue: Creating a Profile careers@libertymutual.com
Technical Issue: Applying for a Job careers@libertymutual.com
Technical Issue: Accessing a Pre-Hire Assessment careers@libertymutual.com
Technical Issue: Taking a Pre-Hire Assessment helpdeskus@shl.com
Comments / General feedback careers@libertymutual.com