Vendor Satisfaction Survey

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Vendor Satisfaction Survey

Audience
This survey should only be completed by suppliers who have done or are currently doing business with Liberty Mutual I/S.

Liberty Mutual I/S realizes that as a supplier of products and services to us, you are an important partner in our success.   As such, we would like your feedback on your experience working with Liberty Mutual I/S as a customer.

We'd appreciate you taking the 5 minutes necessary to complete the following on-line survey.   (Please be assured that your responses are completely anonymous, if you want them to be, and that we will use this information to help us all work more collaboratively.)

Thank you,

Steve Wrenn
VP, Quality & Performance Excellence
Liberty Mutual Group I/S


Please complete one survey per project/service provided.

* Indicates required field

 

* 1. What is the name of the company you represent?
* 2. Please enter the Liberty I/S project name or service provided (i.e. Portal, Stack, etc.).
* 3. What best describes the professional services / products your company provides Liberty Mutual I/S?
product - Hardware
product - Software
product - Networking
services - Professional / Consulting
services - Staff augmentation
other
* 4. For how long has your company been a supplier to Liberty Mutual I/S?
not yet - only in negotiation phase
less than a year
1 - 2 years
2 - 5 years
5 - 10 years
more than 10 years
5. Liberty Mutual I/S Management lives up to its own internal management beliefs and principles by always treating you and all members of your team fairly, with dignity and respect.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
6. The Liberty Mutual I/S Employees you deal with on a day-to-day basis treat you with professionalism and courtesy.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
7. It's obvious which person/group within Liberty Mutual I/S is the logical entry point to market your products/services.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
8. Liberty Mutual's I/S decision cycle is not unduly slow or cumbersome.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
9. Liberty Mutual's I/S contract negotiation process works effectively (for you).
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
10. Liberty Mutual does not try to unfairly exceed the terms and limitations of its agreement with you.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
11. The process by which Liberty Mutual pays invoices works well.
agree completely
agree
agree somewhat
disagree somewhat
disagree
disagree completely
no opinion
12. Overall, how does Liberty Mutual I/S compare to your other customers as a company to do business with?
the best
among the best
better than some
worse than some
among the worst
the worst
no opinion
13. In an effort for Liberty Mutual I/S to work effectively with its outside suppliers, what should we continue to do? What changes should we make?