Liberty Mutual Group

Claims Process

customer speaking with representative about claims process

Your Claims Experience with Liberty Mutual Insurance

When unexpected events impact your business, Liberty Mutual Insurance is here to assist you through the claims process so you can get back to running your business. With nearly 5,000 claims professionals in regional offices across the country, our claims experts understand not only your type of claim, but also any specific state requirements.

The Way It Works

  1. Report your claim online or on the phone.
  2. We’ll immediately begin our investigation to understand your claim. 
  3. Your claims handler will create a specific plan for your case.
  4. We will resolve your claim quickly and fairly.

Getting You the Best Possible Outcome – Always

Our highly trained claims professionals are results driven and have the experience and resources to help deliver the best possible outcome on every claim. Specialized claims handlers work in dedicated general liability, auto, property, workers compensation, and employee benefits units. They know how to appropriately manage losses and help employees return to work, and will guide you through the claims process.

Your claim is assigned to one of these specialized units based on type of claim and potential severity to ensure you always work with the right person. With access to regional medical directors, legal personnel, data analytics, and a predictive model, our staff is equipped to make smarter claims handling decisions.

Keeping You Informed

We know that proactive communication is critical to resolving claims quickly and fairly. Our staff and resources provide the updates and information you need, when you need it.

Your responsive claims handler will provide regular updates on your claim to keep you informed every step of the way.

For larger customers with multiple claims, our risk management information system, RISKTRAC®, allows you to track, monitor, and report claims activity. For smaller customers, your independent agent or broker can access these details for you.

In the event of a claim, you can count on our experienced professionals to help get you the best possible outcome.