Typically, if someone experiences an auto accident in Bogota, Colombia, it can take three or four visits, and waits up to four hours, to get the car appraised.

This is not the case for customers of Liberty Seguros, the leading auto insurer in Colombia, and a Liberty Mutual subsidiary. Through its five new Claims Service Centers, Liberty Seguros provides its customers with fast, efficient auto claims service.

"No appointment is necessary, and when people see our facility, they relax," said Lucy Chaparro, assistant manager of the Bogota center, shown above with Luis Guillermo Gil, a claims analyst. "Not only do we make sure they're comfortable, but we typically arrange a meeting with one of our claims analysts within 12 minutes, with a claim finalized within 27 minutes."

Today, Liberty Seguros' five Claims Service Centers, located in Colombia's five-largest cities, handle 1,400 claims per month. "More important," Chaparro said, "our customers gave us a 100 percent satisfaction rating in our most recent survey."