Just as we do more than identify risks and help prevent losses from happening, our services go beyond insurance sales and claims processing. We work with our customers to anticipate their insurance and risk management needs, whether it be a first-time homebuyer, a fast-growing agency, or an expanding business.

In our personal lines, for example, we train our direct sales force to look for life-changing events in their customers’ lives, and to ensure that they are properly covered, whether it be the addition of a teenage driver to an auto policy or life insurance for an expectant couple. Through role playing and classroom training, we teach our personal lines sales representatives how to listen attentively to their customers, and ask the right questions for a better understanding of their needs. Whether it is a meeting at one of our 400 offices, an individual’s home or the workplace of one of our Group Savings Plus® customers, our sales representatives make themselves available to serve customers, at the customer’s convenience.

Our Regional Agency Markets companies apply the same philosophy when serving their 5,000 carefully selected independent agents. Guided by a mutually agreed-upon annual business plan and clearly defined underwriting criteria, we work with agencies to identify their future needs, pinpoint opportunities, apply innovative thinking, and measure the results. Underlying each agency relationship is a dedication to service excellence, from frequent personal contact to the convenience of our Internet-based quote, claims and billing inquiry capabilities, which place real-time information at the fingertips of agents.

Ultimately benefiting from this partnership, of course, is the policyholder, whether it be an individual, or a small- to mid-sized business.